Design Terms and Conditions

Overview of Terms

We strive to make the customer experience the easiest and best that we can. Our terms of service have been written with this is mind.

Please note that the company provide internet based services – web hosting, email, domain management and additional internet services. The company reserve the right to suspend or cancel a customers’ access to any or all services provided when an account has been inappropriately used or otherwise.

We reserve the right to change our Terms and conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our terms and conditions.

For our general terms and conditions please click here >>

By signing up for any service you agree to be bound by all terms and conditions irrespective of the mode or manner of ordering employed by the User when ordering the services.

This Agreement is made between us and you as defined in (1) of the general terms and conditions . The date of this Agreement is the date you order our services.

Should you request us to design your website using your own images and content, you acknowledge and agree that you are responsible for supplying us with materials which do not infringe any copyright. We will not be responsible for any copyright issues that may occur as a result of images supplied by you.
We may, at our discretion, decline to perform the service if your expectation exceeds the scope of work as defined during the sales process.
You acknowledge that the volume or type of material submitted must be commercially realistic for us to build the website within the defined scope of work. You accept that we may, at our discretion, decline to perform the website development services if your expectation exceeds the scope of work as agreed with you when your order for the Service was placed.
We may reproduce, as well as digitally manipulate the materials in the course of building your website and you confirm that we are allowed to do so. We reserve the right to reject any part of the material submitted if it is deemed by us unsuitable for inclusion within your website or if such materials violate any aspect of our Acceptable Use Policies.
If we are unable to proceed with the build of your website until you supply us with images, documentation, approval, no refund will be issued
With the exception of any Third-Party Materials , the customer owns the Website and Customer Provided Content. "Customer Provided Content" means all content or information (including, without limitation, any text, music, sound, photographs, video, graphics, data, or software), in any medium, provided by Customer to Easyspace.
The graphics utilised from Easyspace graphics library are licensed from third-party suppliers. Images and logos created by Easyspace are wholly owned by Easyspace and a release fee may apply on request for release.
"Third-Party Materials" means any content, software, or other computer programming material that is owned by an entity other than Easyspace, and licensed by Easyspace or generally available to the public, including Customer, under published licensing terms, and that Easyspace will use in the development of or to display or run a Web site.
You accept that we will not be responsible for holding design material for more than one month from date of completion and uploading of your website to your web space. You must write to us on your company or business letterhead instruction how and when to return the design material along with a self-addressed postage paid envelope before the expiration of the one month period if you require the material to be returned.
In order for us to provide appropriate concept designs to meet your business needs, please supply preferred sites, design and colour requirements in advance. Concept designs will be included free of charge for higher cost websites however for low cost sites (below £500) only one free of charge concept design is included. If additional concept designs are required, additional charges may be incurred by you.
You are responsible for ensuring that your website and its content comply with standing regulations. We are not responsible for any failure to comply with any selling, trade or business regulations.
We are not responsible for your on-going website promotion. Your site will be submitted to the most popular search engines free of charge however sometimes URLs take time to be listed or are not accepted. We will not be held liable if a URL is not indexed in certain search engines.
We will remind you to provide required information for a period of six months during which time you will receive several emailed notifications from us. No refund will be granted on the grounds that the website was not created due to material not being supplied by you.
Should you decide that changes are required to what was originally quoted and agreed, we will accept these changes on the basis that additional charges may have to be negotiated.
If you wish to cancel, you have a 48 hour (2 working days) cancellation period which takes effect from the date you purchased your premium design service. You should contact us on 08707555088 within this time period. Your service will be cancelled and all monies returned with the exception of a £100 administration charge to cover costs incurred up to that point. Should your package include
include a web submit package in addition to the cost of the design package there will an additional maximum £50 administration/outsourced overhead charge.
If you wish to cancel, you have a 48 hour (2 working days) cancellation period which takes effect from the date you purchased your premium design service. You should contact us on 08707555088 within this time period. Your service will be cancelled and all monies returned with the exception of a £100 administration charge to cover costs incurred up to that point.
Easyspace agrees to provide reasonable technical support to Customer during their normal technical support hours. Easyspace additionally agrees to provide customer service support in the form of e-mail and telephone during normal customer support hours.
In the unlikely event that we are unable to reach sign off for your site, and all attempts at mediation have failed, no refund will be issued where customer approval is unreasonably withheld.
We recommend that you make or purchase a backup of your website. We will not be held liable if a backup is not available to you.
These terms are in addition to our general terms and conditions